The Banner Warehouse prides itself on customer service and to help our customers have an excellent buying experience our terms and conditions are laid out in an easy to read format. Please read these carefully as they explain what you can do to give your product the wow factor and avoid any dissapointment on delivery.
Due to the personalised nature of the products we sell we cannot accept returns on items except if there is printing fault or the item has been damaged in transit. We cannot accept cancellations of an order once the order has been processed and is in the queue awaiting printing. This is due to the fact that many orders are grouped together and we cannot disrupt this queue. If you have made an order and noticed a mistake on your design please telephone immediately and if the banner has been not printed we will attempt to make the changes for you.
In the unlikely event there is a problem with you order or damage has occurred during transit please contact us immediately by either telephone or email (please see our Contact Us page). We cannot accept claims if we have not had the opportunity to re-print your order and expedite a delivery.
It is your responsibility to ensure that all wording and design on your product is as you want it. We cannot accept any claim for spelling or design mistakes, in the event we spot something on your order that we feel could be wrong we would call you to check this is how you want it but we DO NOT spell check orders as a matter of course. We cannot accept returns for poor printing quality of your supplied images. If you are unsure whether or not they will print okay then please email us the image you would like to use and we can advise you on this. As a general guideline on image quality, open the image on your computer or hand held device and zoom in, if the quality appears to be fine it should be okay and will print to that quality.
There are some differences between RGB colours that your computer screen uses to display colour and CMYK inks which are used to produce your order, in view of this something that looks good on screen may not print the way it looks. For example, a black background with dark blue writing on it may be readable on screen but will be very hard to read on the finished product. In view of this we reserve the right to change the text or background colour to make the text more readable but keeping the style of the design. Please let us know if you DO NOT wish us to make any changes of this kind.
All of our products are produced to a very high standard and it is very important to purchase the product to fit the purpose. We cannot be held responsible for damage to banners that have been placed outside in high wind conditions. If the banner needs to be used in these conditions please ensure that you order the correct banner for this. For example our heavy duty banners and mesh banners will suit windy areas more than our standard banners.
Your order will be delivered via UPS and will require a signature on delivery. You will be sent the tracking number and a link to track the consignment online. We cannot be held responsible for any adverse weather or civil disruption which could delay your delivery.
Our company will not share your purchase history or information with any third party companies except in the case where a suspected fraud or crime has taken place and only when asked to by the relevant authorities.
We do not store credit/debit card details from online orders as these are managed directly by our online payment service provider and all responsibility for security rests with these companies. We may however inform you from time to time of any special offers by email but any message will have a clearly marked unsubscribe link in the message if you do not want to receive these messages.
The Banner Warehouse is a trading style of The Banner Warehouse Ltd
Registered Office: First Floor Woodberrygroove, North Finchley, London N12 0DR
Registered Company number: 6781660. VAT Registration Number: 98163139
Registered in the UK.